Shipping and Delivery Policy & Consumer Rights and Duties

At Arkan Al-Masiya for Information Technology, we strive to provide a clear and secure shopping experience for our customers by offering accurate information about the shipping and delivery mechanism, consumer rights and duties, and how to track orders after completing a purchase from the Majesty online store.

First: Delivery Scope

We provide shipping and delivery services within the Kingdom of Saudi Arabia to cities and regions covered by our approved shipping companies. Delivery times may vary depending on the city, customer location, product availability, and the shipping company's schedule.

If the customer's address is out of the coverage area or requires special arrangements, our customer service team will contact the customer to explain the available options before processing or shipping the order.

Second: Order Processing Time

Orders are processed after payment confirmation and product availability in stock. Typically, an order is processed within 1 to 3 business days. This period may be extended during seasonal peak times, promotional offers, official holidays, or for large orders that require special shipping coordination.

In the event of any expected delay in order processing, we will contact the customer to inform them of the status before or during order fulfillment.

Third: Delivery Time

Delivery time varies by city and shipping company. Usually, the estimated delivery time within the Kingdom is 2 to 7 business days after handing the shipment over to the shipping company.

Delivery times may be affected by circumstances beyond the store's control, such as weather conditions, high volume at shipping companies, official holidays, difficulty accessing the address, or the customer's delay in responding to the shipping company.

Fourth: Shipping Fees

Shipping fees are displayed to the customer before completing the payment process. These fees may vary based on the city, product size, shipment weight, or the type of delivery service available.

In some cases, free shipping may be provided for specific products or offers, which will be clearly indicated on the product page or during the checkout process.

Fifth: Shipment Tracking

Once the order is shipped, the customer will be provided with tracking information whenever available from the shipping company. The customer can track the shipment status via the tracking link or by contacting customer service.

If there is a tracking issue or a delay in updating the shipment status, the customer can contact us to follow up on the order with the shipping company.

Sixth: Customer Duties When Ordering

To ensure the shipment arrives correctly and on time, the customer must ensure that accurate and complete information is provided, including:

Full Name
Correct mobile number
City and district
Detailed address
Any notes that assist the shipping company in reaching the location

The customer must also respond to calls or messages from the shipping company when necessary and receive the shipment at the scheduled time as much as possible.

If an incorrect address is entered or the customer fails to respond to the shipping company, it may result in a delay or the return of the order to the store. The customer may bear any additional fees resulting from reshipping, depending on the situation.

Seventh: Receiving the Shipment

We advise the customer to check the condition of the shipment upon receipt. If the shipment is clearly damaged or does not match the order, the customer has the right to refuse to receive it or to contact customer service directly to document and address the issue.

If the shipment is received and a problem with the product is discovered, the customer must contact us as soon as possible, providing the order number and clear photos of the issue so it can be handled according to our approved warranty or return and exchange policy.

Eighth: Delivery Delays

We are committed to making every necessary effort to deliver orders within the timeframe communicated to the customer. In the event of a delay beyond the agreed or statutory timeframe, the customer has the right to contact customer service to track the shipment or learn about available options.

If order processing or delivery is delayed for more than 15 days from the order date or the agreed-upon date, and the delay is not due to force majeure or reasons beyond the store's control, the customer has the right to request order cancellation and a refund according to standard procedures.

Ninth: Large or Fragile Products

Certain products, such as monitors, gaming chairs, computer cases, or large-sized items, may require special care in shipping and delivery. Therefore, the shipping time or delivery method for these products may vary based on their size, the customer's city, and the appropriate shipping company.

Products are carefully packaged before being handed over to the shipping company. If there are any concerns regarding the packaging or the product's condition upon receipt, the customer must contact us directly before using the product.