Majesty Gaming Monitor Warranty Policy

Warranty Period and Scope

Majesty Technology offers a comprehensive warranty policy for its gaming monitors, covering manufacturing and material defects under normal use conditions.

Warranty Period

• The warranty period varies by monitor model, and is clearly specified on the product page or the purchase invoice.

• The warranty is valid from the date of purchase for the original buyer only.

• This warranty is non-transferable.

• Proof of purchase must be retained to submit any warranty claim.

• In the event of a monitor replacement, the warranty period is calculated based on the original date of purchase, not the replacement date.

30-Day Zero Dead Pixel Warranty

• If dead pixels appear within the first 30 days of the purchase date, Majesty is committed to replacing the monitor at no cost.

Dead Pixel Policy

• Within the first 30 days:
  Any number of dead pixels requires a direct replacement.

• After 30 days:

  • The presence of up to 3 dead pixels is considered within acceptable industry standards and does not require a replacement.

  • The presence of more than 3 dead pixels or a pixel larger than 3 mm requires a replacement according to the warranty policy.

Warranty Exclusions and Voidance

The warranty does not cover damages resulting from:

• Opening or tampering with the device by the customer.

• Accidental deletion of device files or unauthorized modification of settings.

• Misuse or intentional damage.

• Repair or maintenance at service centers not authorized by Majesty.

• Damages caused by liquids, moisture, electrical fluctuations, theft, loss, or natural disasters.

• Cosmetic damages that do not affect the monitor's functionality.

• Normal wear and tear resulting from daily use.

Warranty Claim Mechanism

To submit a warranty claim, please:

• Contact Majesty customer support within 30 days of discovering the issue.

• Provide a detailed description of the problem, accompanied by clear photos or a video.

• Attach a valid proof of purchase.

• Comply with all instructions issued by the technical support team.

Repair or Replacement

• If the claim is accepted, Majesty reserves the right to:

  • Repair the monitor.

  • Or replace it with a new or refurbished monitor, subject to inventory availability.

• Service or shipping fees may apply in certain cases not fully covered.

• In the event of a replacement, the remaining standard warranty continues from the original warranty period.

Additional Terms

• Parts and Labor: Majesty covers the repair costs for monitors covered under the warranty.

• Replacement Monitors: May be new or refurbished, and carry the remainder of the original warranty period.

• Limitation of Liability: Majesty assumes no liability for any incidental, indirect, or consequential damages resulting from the use of the product.

Quality Commitment

This warranty policy reflects Majesty's commitment to the quality of its products and customer satisfaction.
For any further inquiries, please contact Majesty Customer Support.