Privacy Policy

Last Updated: September 1, 2024

Introduction

At Majesty Technology, we give the protection of your personal data the utmost priority and special attention. We handle the data we receive—whether you use our website, any of our platforms, or applications, make a purchase from any of our showrooms, or utilize post-sale services from any of our service centers—with strict confidentiality. This is done in compliance with the Personal Data Protection Law (PDPL) issued by Royal Decree No. (M/19) dated 09/02/1443 AH and the Council of Ministers Resolution No. (98) dated 07/02/1443 AH, along with other relevant regulations in the Kingdom of Saudi Arabia, and in accordance with the controls stipulated in this Privacy Policy.

Personal Data We Collect

We collect certain personal data for processing after obtaining your explicit consent in compliance with applicable laws. We only collect the minimum amount of personal data necessary to fulfill the purposes for which it was collected, in order to provide specific services and functionalities.

Collecting Personal Data from the Device or Browser:

The purpose of this processing is to facilitate the use of the website by adapting it to the needs of devices or browsers and to provide the requested functionalities to users on the site. We process certain data such as: (IP address, URL, browser information, device information).

Collecting Personal Data when Creating a Personal Account:

The purpose of this processing is to create user accounts. We process certain data such as: (First name, last name, email address, physical address, payment information, date of birth, phone number, password, Google account, Facebook account).

Collecting Personal Data from the Newsletter Registration Form:

The purpose of this processing is to provide the newsletter to subscribers. We process certain data such as: (First name, last name, email address, phone number).

Collecting Personal Data from the Website Blog:

We collect personal data from visitors to our website blog to enhance their experience. We process certain data such as: (Name, email address, IP address, and other data voluntarily provided by the user through comment forms, subscriptions, and other interactions on our blog).

Collecting Personal Data from Stores:

During purchases from our stores, we process certain data for the purpose of sending electronic invoices and providing post-sale services such as warranty and delivery services. This data includes: (First name, last name, email address, phone number, residential address).

Collecting Personal Data from the Service Center:

We may collect certain personal data for the purpose of providing post-sale services. This data includes: (First name, last name, signature, copy of invoices, email address, phone number, password, unlocking Google ID, National ID/Iqama/Passport details, residential address).

Note: Beneficiaries of post-sale services are responsible for the data stored on their devices. We recommend backing up all personal data before handing over the device, as we are not responsible for any data loss, damage, or unauthorized access during the service process.

Collecting Personal Data from the Services Application:

When using the services application, we process certain data to provide post-sale and home visit services. This data may include: (First name, last name, signature, copy of invoices, email address, phone number, password, residential address).

Surveillance Cameras (CCTV):

We use surveillance cameras (CCTV) in our stores for safety, crime detection, and monitoring purposes. Footage may be used to investigate incidents, ensure the safety of employees and customers, and prevent theft or vandalism. We retain the data collected by CCTV for a period that allows us to assist competent authorities and protect our interests. This data is stored in secure environments, and access is restricted to qualified security personnel.

Legal Basis for Processing Personal Data

When collecting your personal data, we rely on several legal justifications, including the following:

Your explicit consent to process your personal data.

Processing to achieve the legitimate interests of the data subject when they cannot be contacted.

Processing to achieve the legitimate interests of the data controller in accordance with the Personal Data Protection Law.

Processing to comply with another statutory obligation.

Cookie Policy

To enable our systems to recognize your browser or device and provide the best experience, we use cookies. For more information, please read our Cookie Notice.

Sharing Personal Data

Our customers’ personal data constitutes an important part of our business. We do not sell your personal data to third parties. However, we may share your data, as described below, with trusted companies that assist us in our operations, based on contractual obligations that ensure the protection of your personal data and follow protection practices that equal or exceed those described in this Privacy Policy:

External Suppliers: Such as shipping companies and payment services, to facilitate the provision of our services.

Marketing and Promotional Offers: We may use your data to provide you with information about products and services that may interest you and to improve your experience on the platform, such as service messages, new features, enhancements, special offers, and events of interest. We may contact you across multiple channels, including but not limited to email, push notifications, web notifications, posts, telephone, in-app messages, WhatsApp messages, and news feed cards.

Legal Advisors: In the event of a legal dispute.

Government Authorities: If required by law.

Data Retention Period

Unless stated otherwise in this Privacy Policy, we retain your personal data only for as long as necessary for the specified purpose. Thereafter, we will delete your data based on the data type and purpose, unless we have the right or legal obligation to retain it for a longer period.

Security of Personal Data

We take appropriate technical and organizational measures, as well as effective procedures and processes, to ensure the highest level of information security commensurate with the risks associated with the processing, and in accordance with the best international standards and practices, in order to protect the privacy and confidentiality of personal data from unauthorized access, alteration, disclosure, or destruction.

The safety and security of your data also depend on you, by keeping your password confidential and not sharing it with anyone. Unfortunately, the transmission of data via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of personal data transmitted to our platform; any transmission of personal data is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the platform. For your personal protection, you must be cautious about the data you share online.

Accessing and Amending Personal Data

You can access some of your personal data through your account. Examples of such data include:

Data related to recent orders.

Personal data including (name, email, password, phone number, communications, and personalized advertising preferences).

Email notification settings.

In accordance with the Personal Data Protection Law in the Kingdom of Saudi Arabia, you have the following rights as a data subject:

Right to Know: To know how we use your personal data, as described in this Privacy Policy.

Right to Access and Obtain Personal Data: By requesting a copy of your personal data.

Right to Request Correction of Personal Data: By requesting the correction of your personal data that you consider inaccurate.

Right to Request Destruction of Personal Data: By requesting the destruction of your personal data in accordance with applicable laws in the Kingdom, unless there is a statutory provision specifying a certain retention period or contractual requirements.

Right to Withdraw Consent for Processing Personal Data: By withdrawing your consent for processing your personal data at any time, unless legitimate purposes require otherwise under applicable laws in the Kingdom.

Opting Out of Promotional and Marketing Messages

For any promotional or marketing messages, you can unsubscribe via the link provided in the message or by going to your account and unsubscribing.

Changes to the Privacy Policy

We may amend this Privacy Policy from time to time, so we recommend reviewing it regularly. You will receive a notification of major amendments via email or our website. Your continued use of the services after the posting of amendments constitutes your acceptance of these amendments.

Contact Us

If you have any inquiries or complaints regarding our Privacy Policy or how your personal data is processed, please contact us via the following email: info@majestytechnology.com.